Terms & Conditions

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

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When you change your mind

At Eight Eight you have 28 days to return your items for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and accessories are included.

If you can’t provide proof of purchase, you will be asked to provide identification for Eight Eight exclusive products, containing your full name. We will record your name and form of identification provided, and we’ll offer you an exchange coupon to the value of the current price of that product.
If you can’t provide proof of purchase and the item we will be unable to provide you with an exchange coupon or refund.

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Online Shipping
We will always aim to deliver online orders within the allotted time frame from dispatch to shipping, however we cannot promise an exact date of delivery at the time of purchase.
We shall always aim to inform our customers if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery. 
Before you confirm your order, please double check the shipping details as we are unable to make changes once your order has been processed online.  

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Dispatch

Dispatch refers to when your garments leave us. On the day of dispatch, you will receive an email confirming that your order has left the building. Where relevant, this email will contain your Sendle, DHL or Fed-Ex Tracking Number, which can be used on the correlating website. 

•    Orders can take between 3 – 5 business days to be dispatched.

•    Orders are not dispatched over the weekend or Victorian public holidays.

•    You will receive an email at 5pm EST on the day your order has been dispatched.

•    All orders are dispatched from our Sydney Head office.

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Standard shipping

Luckily, our items are small so shipping is a little easier on our end and that means its gets to you faster. Once your order is dispatched, we hand your parcel over to Sendle for delivery. After handover, we are not able to take responsibility for any additional delays or damages done to your order in transit.
 
Please find below the estimated delivery time frames for Sendle:

•    Sydney Metro – expect delivery 1-3 Business Days from Dispatch. 

•    All other capital cities – delivery is between 3-5 Business Days from Dispatch.

•    Regional Australia – allow a little longer, 5-7 Business Days from Dispatch

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Standard shipping - Free

For orders over $60 within Australia, complimentary Standard Shipping will be included via Australia Post. Once your order is dispatched, we hand your parcel over to Sendle for delivery. After handover, we are not able to take responsibility for any additional delays or damages done to your order in transit.
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International shipping
Shipping costs are calculated at checkout. We use Sendle as our international courier service.

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Tracking Parcels
You can track your Standard, Express or International parcels via the Sendle website. As a registered customer you will receive a tracking number in your dispatch confirmation email.
If your parcel hasn't arrived in the estimated time period, please refer to the Sendle website to see if delivery of your parcel has been attempted. Eight Eight cannot accept responsibility for delays, damages or loss of order following handover to Sendle.

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Stock Availability

Our stock levels change frequently and we only make very limited lines of our products.  If something isn’t available online please contact us via info@eighteight.store and we will do our best to track the right size down for you.

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Online refunds and exchanges
If you have purchased your garment online, you can choose to return or exchange all or individual purchases by mailing them to our head office, 2/235-239 Commonwealth St, Surry Hills NSW 2010. Online returns must be adherent to our Returns Policy and be accompanied by your confirmation email, or, if not possible, a proof of purchase. Please also include a note with the reason for your return, detailing whether you are seeking an exchange or refund.
A refund or exchange will be processed once the item is received and inspected at our head office. Once received and assessed, a customer service representative will contact you via email to inform you of the pending refund or expected duration of the exchange.
Refunds are always performed using the method of payment and will be returned into the account used for Online Check Out.
Return & exchange policies apply. Eight Eight reserves the right to not accept responsibility for mailing costs incurred for returns or exchanges. All conditions above are in addition to your statutory rights.

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Accessories In-Store and Online Returns

As we are not able to determine wear on accessories, an exchange or refund can only granted in instances of damaged on arrival. If you receive an item that is DOA, please contact info@eighteight.store as soon as possible.