FAQ

What size are Eight Eight Pocket Squares?
We have designed our Pocket Squares in various sizes and range between 28cm x 28cm and 32cm x 32cm. Please see product details for specifics.

Do the Pocket Squares feel thin or thick?
Our Silk and Linen Pocket Squares are a thickness of 12mm so they feel thin and light. Our cotton blend and oil pocket squares can be thinner.

How do I clean my Pocket Square?
We strongly advise that you Dry Clean your Pocket Squares to avoid any damage.

How will I know that my order is being processed?
Once your transaction has been completed you will receive an email confirming your order details and that it has been processed successfully. We will keep you updated throughout the process and once your order has been dispatched you will receive another mail.

How long will it take for my Pocket Square to arrive?
Shipping is free within Australia and we use Sendle to ship internationally. Our average delivery time varies on your location, but we aim to deliver your product in no more than 3-7 working days for South East Asia and 8-14 days for the North America and Europe, depending on your location. Should any delay occur on our side, we will notify you via email.

Are my personal details and credit card information kept confidential and secure?
Eight Eight does not pass Personal Details or information to third parties. Any information you provide will be stored in our System only and used to improve your future shopping experiences. Our website is compliant with all Security Regulations and complies with all requirements such as PCI Certification, SSL Certification. Eight Eight offers Safe Shopping but should you have any concerns, send us an email at the address provided above.

What Payment Methods do you Accept?
We accept all the major credit, debit cards (Visa, Master Card, Discover Card and American Express) Bitcoin and Apple Pay. Payment transactions are handled by Stripe or PayPal. You will not need to register or have a PayPal account to order.

What is the Return Policy on Eight Eight Pocket Squares?
We offer a 30 day refund policy if you are not satisfied with your Pocket Square. All returned products must be of original quality, in original packaging accompanied with your Invoice. We reserve the right to not offer refunds should the circumstances be non-compliant with our policy.

How are Eight Eight Pocket Squares Packaged?
Each Pocket Square is packaged individually. They are wrapped in tissue paper alongside the edition number. They are then shipped in a large envelope.

How can I become one of Eight Eight retailers?
We are always on the look out for new stockists who can bring luxury products to their customers. If you’d like some more information on retail opportunities please get in touch via: jack@eighteight.store and we will get back to you as soon as possible.